If you are a T-Mobile customer, you might have already taken notice about the massive hack that took place this week. T-Mobile users were disappointed and even frustrated after important information was literally taken away from them. And we are not talking about some simple info about the apps that they were using. We are talking home addresses and Social Security numbers.
The hack targeted Experian, as T-Mobile uses I order to verify consumer credit. If you want a new phone plan or any type of financing for your devices, everything goes through Experian. T-Mobile admitted that people who have applied for these types of services in between the 1st and 16th of October this year might have had their information exposed.
Experian tried to hide their shame behind awareness and said that they alerted authorities as soon as they suspected that something was not right. They are also trying to hind behind the fact that “there is no evidence to date that the data has been used inappropriately”. Still this does not give them any reason to beat around the bush
The T-Mobile customers can now register for two credit-free years on www.protectmyID.com/securityincident. But this solution is far from what customers had in mind. Thus, many sarcastic responses started to backfire on social media. And for good reason. Your security has been breached. Would you sign up for a routine security checkup with the company which failed you?
John Legere, the CEO of T-Mobile tried to show support to all the angry Twitter posts and he himself declared that he was “incredibly angry” about the incident and that he would reconsider the relationship in between the two companies.
The next resolution that was established is a better one, but it still does not solve the issue. Customers can now check their credit reports on www.annualcreditreport.com, but this feature is available only once every year. While it is admirable that it is free of charge, it is still a one-time check. As far as we know, the information is out there.
What if you check your report on Monday and your details are used on Tuesday? It would be extremely unlucky, but it could happen. Or if you want to keep this free try for one year, you might notice that your information was used way too late.
One thing is certain: T-Mobile is facing a trust issue at the moment and it is imperative that they get rid of it fast.
Photo Credits: wikimedia.org